Our community is important to us. We want to hear from you.
COVID-19 Update
From Wednesday, 20 May, Council’s Customer Contact Centre at Katoomba (including Service NSW) will reopen for face to face service from 9am-4pm Monday – Thursday only.
Our Customer Service team will still be available via phone and email 5 days a week to help with customer queries and services - see contact details below.
The Springwood Customer Contact Centre remains closed at this stage.
You can use our online customer services request system to report illegal dumping, graffiti, abandoned vehicles and more - go to 'Report a matter'.
Or you can Have Your Say on matters that are currently on public exhibition, by selecting 'Have Your Say' below.
Why isn’t the Springwood Customer Contact Centre opening?
We are resuming services in a phased way, to allow us to manage and monitor physical distancing and additional cleaning requirements, and to keep you and our staff safe. This requires additional staff on site while these restrictions are in place, which means we are not able to open all our face to face facilities at this stage.
Why isn’t the Katoomba Customer Contact Centre opening on Fridays?
We are resuming services in a phased way, to allow us to manage and monitor physical distancing and additional cleaning requirements, and to keep you and our staff safe. This requires additional staff on site while these restrictions are in place, which means we are not able to open the Katoomba Customer Contact Centre at its normal hours at this stage.