We are here to help you get back on track after a bush fire. The information on this webpage will help you on the road to recovery. For information regarding business recovery, visit the Support for businesses affected by bush fires webpage

Council may help with recovery operations including:

  • Damage assessments
  • Clearance of roads and bridges
  • Removal of debris
  • Clean-up and disposal
  • Environmental remediation and restoration.

We have created a Bush Fire Recovery Guide which includes information on health and wellbeing, safety and site access, clean-up, waste disposal, financial assistance, replacing/repairing property, reporting hazards and more. Download the Bushfire Recovery Guide.

If your property has been impacted by bush fire call us on 4780 5000 for more information and to register for services.

The NSW Government's Emergency website also provides general information about emergency management in NSW, including recovery information and what services are available and how they are provided.

If you think your property has been impacted by bush fire call us on 4780 5000 for more information and to register for services.

On this page

Announcements
After an emergency
Recovery and assistance
Emergency Services contacts
NSW Office of Emergency Management

Download our Bush Fire Recovery Guide

The NSW Government's Emergency website also provides general information about emergency management in NSW, including recovery information and what services may be offered and how they are provided.

Council may help with recovery operations including:

  • Damage assessments
  • Clearance of roads and bridges
  • Removal of debris
  • Clean-up and disposal
  • Environmental remediation and restoration.

Council services will be advertised at the time of the incident on this site and other media. 

Announcements

Australian Red Cross grants

The Australian Red Cross has announced a range of grants for bushfire-affected individuals. 

Applications open for cash grants until 30 June:

Emergency grant starting from $10,000 for people who have lost their primary place of residence, up to $20,000 for those experiencing hardship. There is no requirement for residents to provide evidence of expenditure.

Primary residence repair grant of $5,000 per household where the primary place of residence has not been destroyed but needs structural repairs (inc. walls, ceilings, windows, generators, water, septic or power infrastructure).

Re-establishment grant for owner-occupiers to assist with early stages of rebuilding. $30,000 to assist with early stages of rebuilding, available for bush fire affected properties which are your primary place of residence.

Find out more on the Red Cross webpage or call 1800 RED CROSS (1800 733 276).

Boundary fencing shared with Crown Land / National Parks

Private landholders impacted by the 2019/2020 fires may be eligible to receive a grant to assist in rebuilding boundary fencing. 

The grants are available to landholders who share their boundary with public land and recipients may receive up to $5000 per kilometre of replacement fencing. Grants can also be issued retrospectively. 

Public land includes: 

  • National parks
  • Forestry Corporation land
  • Traveling stock reserves
  • Crown reserves, tenured roads and leases
  • Roads managed by Roads and Maritime Services or Local Government.

The grant is provided by the NSW Government’s ‘Supporting our Neighbours’ project. 

To find out more call 1300 778 080 or visit the Local Land Services webpage.

Step by Step Recovery Program

Gateway Family Services have launched the Step by Step Recovery Support Service in the Blue Mountains, a free mobile support program. Step by Step is focused on wellbeing, providing immediate emotional and social support. The program can also help with accessing grants, dealing with applications, insurance issues and by linking people to other recovery resources and services. 

To access the Step by Step Recovery Support Service call 0417 298 832 or email stepbystep@gatewayfamilyservices.org.au. The Service is available Monday to Saturday, 9am-6pm. The service is flexible and customised. You can speak with a local support worker by phone, video call or other online tools - whatever technology you have available.

Accommodation Assistance

The NSW Government has announced ongoing accommodation support to bushfire affected people. The Government can offer assistance related to short term housing, rental bonds, advanced rental costs and finding accommodation.

Find out more on the NSW Government’s Disaster Housing Assistance Service webpage or call the Disaster Welfare Assistance Line on 1800 018 444.

Community Submissions: Bushfire Royal Commission and NSW Bushfire Inquiry

Community members have the opportunity to make submissions into the Bushfire Royal Commission and NSW Bushfire Inquiry. A submission is a statement which assists in the gathering information relevant to the inquiry. The Royal Commission will run concurrently with the NSW Government’s Independent Inquiry into the 2019/2020 bushfires.

Submissions for the Bushfire Royal Commission are open until Friday, 3 April and can be made on the Royal Commission webpage. The Commission will also provide hard copy forms on request or verbally by calling 1800 909 826.

Submissions for the NSW Bushfire Inquiry are open until Friday, 27 March and can be made on the Inquiry webpage.

Mayoral Relief Fund

The Blue Mountains Bush Fire Mayoral Relief Fund was established in December to help Blue Mountains’ communities affected by recent bush fires to recover and rebuild. This registered fund allows the community to assist our local residents in their time of need. Read the Media Release.

Tax deductible donations to the Mayoral Relief Fund can be made out to:
BSB: 082 656 / Account Number: 46 179 2573 
Name: Blue Mountains Bush Fire Mayoral Relief Fund

Or via:

  • Internet banking
  • Telephone: 02 4780 5000 
  • Council Offices: 2 Civic Place, Katoomba / 104 Macquarie Road, Springwood*, or
  • At any National Bank branch
  • Or through PayPal by clicking this button: 
        

Thank you for donating to this significant local fund. 

*Please check if our centres are open as services have been disrupted by the COVID-19 pandemic. 

Recovery and assistance

  • Contact details form
    For residents impacted by the 2019-2020 bush fires.
     
  • Safety and site access
    This section covers the first steps you need to take before you can start cleaning up and rebuilding, including safety, and site clearance certificates.
     
  • Clean-up and clearing land
    This section covers details about how to manage the clean-up and clearing of land, including Council requirements, and identifying and safely managing asbestos.
     
  • Disposing of waste
    This section covers details about types of waste and legal requirements for disposing of fire damaged waste safely.
     
  • Bush fire damaged property – rebuilding
    This section covers the key steps to follow when you’re rebuilding after a bush fire.
     
  • Financial assistance
    This section includes information and links for financial assistance and support, including Council, NSW Government, Federal Government and relief funds.
     
  • Health, wellbeing and housing support
    This section includes information and links for health information and wellbeing assistance, an information about temporary housing.
     
  • Support for small businesses
    This section provides information for businesses, and links to information and support available

Help for local wildlife

The ongoing extreme fire event around the Blue Mountains and across the State has had a devastating impact on local wildlife with major loss or destruction of fauna habitats, refuges and food sources. The Local Wildlife Need Your Help fact sheet lists some actions residents can take to provide a safe refuge for native fauna around your homes.

Bushland areas on your property may become vital wildlife refuges when adjacent reserves have been burnt. Don’t clear all the vegetation off your property – clear only as recommended by the RFS.

 

Emergency Service contacts

For a list of emergency numbers go to Council's Emergencies contacts page or download a printable version of the emergency contacts and information flyer.

The Employee Assistance Program has also opened up their phone lines to all members of the community, not just those of us who are working for a participating employer, during this period. The Crisis Support Line is open 24/7 and can be reached on 1300 361 008.

NSW Office of Emergency Management

Community Recovery Information Newsletters:

NSW Bush Fire Recovery Operations: