Don't miss this FREE workshop for tourism operators in the Blue Mountains...
Date: Friday 20 September, 2019
Location: Blue Mountains Cultural Centre, Seminar Room
In this workshop you’ll learn about:
- Current product trends – what experiences are customers looking for?
- Understanding who your customers are – and what that means for your experience
- Product audit – 360 review of all your customer touch points
- Creating an experience – how to deliver what your customer wants
- Delivering great customer service – what does it look like & why is it so important.
- In this workshop you will get to understand what an awesome experience looks like, review your product offering and create an action plan to make simple improvements to wow the customer.